Pets Sofa Bed Raised Elevated Soft Lounge Couch Wooden Frame Heavy Duty

• All the items are shipped from our AU based Warehouse located in Melbourne.
• We select the appropriate courier for fast and efficient delivery depending on the destination.
• To avoid late delivery or cancelation, please ensure all the information provided are correct including delivery address before making payment.
• We post all weekdays except on Public holidays. Each order will be handled and dispatched within 1 business day after receiving payment. (Please note that our cut off time is 8:30AM, so that if you purchase on Friday 8:31AM, your order will be processed following Monday).
• Tracking number will be updated after dispatch and you will be notified. Generally, delivery can be expected within 2-6 business days. However, it may take longer depending on the location.
• Please be advised that we cannot prevent any damages or delay during delivery. We may assist you to contact the courier company in relation to any missing parcel or late delivery queries. In case you receive any defective items, please feel free to contact us and we will provide a replacement or refund on your convenience upon verification.

Return Policy

We accept returns for items in their original, unused condition and packaging. All returns must be authorized by our customer service team before being sent back.

Please note the following:

• Returns must be requested within 30 days of delivery.
• For change of mind returns:
• Return shipping costs are the buyer's responsibility.
• Shipping fees are non-refundable.
• Cancelling an order in transit will be treated as a change of mind return.

To request a return, please contact our customer service team with your order number and reason for return.

• We accept the payment via PayPal.
• All the major credit cards are accepted through PayPal.

• We are an Australian-based importing and online retailing company located in the south-east region of Melbourne. Our business has a wide range of products from living appliances, pet supplies, automobile accessories to fitness equipment.
• As located in Melbourne, our products can be handled and dispatched within 1 business day and delivered to your home or office fast.
• We have a professional and enthusiastic team to operate the warehouse and provide premium services to every customer. We are endeavour to provide best quality products and make every customer happy.

• If you have any queries, please feel free to contact us via eBay message. Generally, we respond your messages within 24 hours.
• If you are satisfied with our product and services, please remember to leave us a positive feedback.
• If you have any problem or concerns, please contact our customer service team before leaving a negative comment. We will try our best to resolve the problem as our main motive is to make our customer happy and satisfied.