Terms of service

TERMS OF SERVICE — PAWZATION AUSTRALIA Last updated: March 2026

OVERVIEW

Welcome to Pawzation! The terms "we", "us" and "our" refer to Pawzation Australia. Pawzation operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Pawzation is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or territory of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide is correct, current and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all account activity. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS

We have made every effort to provide an accurate representation of our products and services. However, colours or product appearance may differ from how they appear on your screen due to your device type, settings and configuration.

We do not warrant that the appearance or quality of any products or services purchased will meet your expectations or be identical to depictions in our online store.

All product descriptions are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit quantities offered to any person, geographic region or jurisdiction.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. Pawzation reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Pawzation confirms acceptance. We must receive and process your payment before your order is accepted.

Please review your order carefully before submitting, as Pawzation may be unable to accommodate cancellation requests after an order is accepted. In the event that we do not accept, change, or cancel an order, we will attempt to notify you via the email, billing address, and/or phone number provided at the time the order was made.

Your purchases are subject to return or exchange solely in accordance with our Refund Policy.

You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

SECTION 4 - PRICES AND BILLING

Prices, discounts and promotions are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs or import charges.

We may offer promotions from time to time that affect pricing and are governed by separate terms and conditions. If there is a conflict between promotion terms and these Terms, the promotion terms will govern.

You agree to provide current, complete and accurate purchase and payment information for all purchases. You represent and warrant that (i) the payment information you provide is true, correct and complete; (ii) you are duly authorised to use such payment method; (iii) charges incurred will be honoured by your financial institution; and (iv) you will pay all charges incurred at posted prices, including shipping, handling and applicable taxes.

SECTION 5 - SHIPPING AND DELIVERY

All delivery timeframes are estimates only and are not guaranteed. We are not liable for shipping and delivery delays caused by shipping carriers, customs processing, weather events, or other circumstances outside our control.

We aim to dispatch orders within the timeframes stated on our website. Once products are transferred to the carrier, title and risk of loss passes to you. Please refer to our Shipping Policy for full details on delivery timeframes, costs and carrier information.

SECTION 6 - INTELLECTUAL PROPERTY

Our Services, including all trademarks, brands, text, displays, images, graphics, product reviews, video and audio, and the design, selection and arrangement thereof, are owned by Pawzation, its affiliates or licensors and are protected by Australian and international copyright, trademark and other intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, republish, download, store or transmit any material from the Services without our prior written consent.

Pawzation's names, logos, product and service names, designs and slogans are trademarks of Pawzation or its affiliates or licensors. You must not use such marks without prior written permission. Shopify's name, logo and related marks are trademarks of Shopify Inc. All other marks are the property of their respective owners.

SECTION 7 - OPTIONAL TOOLS

You may be provided access to third-party tools as part of the Services, which we neither monitor nor control. We provide access to such tools "as is" and "as available" without any warranties or endorsement. We shall have no liability arising from your use of optional third-party tools.

Any use of optional tools is entirely at your own risk. We may offer new features and tools in the future, which shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

The Services may contain links to third-party websites. We are not responsible for the content or accuracy of any third-party materials or websites. If you leave our Services to access third-party sites, you do so at your own risk.

We are not liable for any harm or damages related to your access of third-party websites or your purchase or use of products or services from third parties. Please review third-party policies carefully before engaging in any transaction.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Pawzation is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make are made directly with Pawzation. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Pawzation. You hereby expressly release Shopify and its affiliates from all claims, damages and liabilities arising from or related to your purchases and transactions with Pawzation.

SECTION 10 - PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy. Certain personal information may also be subject to Shopify's Privacy Policy. By using the Services, you acknowledge that you have read these privacy policies.

Information you submit may be transmitted to and shared with Shopify as well as third parties located in other countries in order to provide services to you. Please review our Privacy Policy for full details.

SECTION 11 - FEEDBACK

If you submit any ideas, suggestions, feedback, reviews or other content ("Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free licence to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose, including commercial use.

You represent and warrant that you own or have all necessary rights to all Feedback submitted, and that your Feedback complies with these Terms. We are under no obligation to maintain Feedback in confidence, pay compensation for Feedback, or respond to Feedback.

You are solely responsible for any Feedback you submit and its accuracy.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on the Services that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times or availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information is inaccurate at any time without prior notice.

SECTION 13 - PROHIBITED USES

You may access and use the Services for lawful purposes only. You may not use the Services: (a) for any unlawful or malicious purpose; (b) to violate any applicable laws or regulations; (c) to infringe upon intellectual property rights; (d) to harass, abuse, harm or defame any person; (e) to transmit false or misleading information; (f) to send unsolicited advertising or promotional material; (g) to impersonate any person or entity; or (h) to engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Services.

You also agree not to: (a) upload viruses or malicious code; (b) reproduce, duplicate, copy, sell or exploit any portion of the Services; (c) collect personal information of others; (d) spam, phish or scrape; or (e) interfere with or circumvent the security features of the Services. We reserve the right to suspend or terminate your account at any time for violations of these Terms.

SECTION 14 - TERMINATION

We may terminate this agreement or your access to the Services at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.

The following sections survive termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Governing Law, and Privacy Policy.

SECTION 15 - DISCLAIMER OF WARRANTIES

The information presented through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness or usefulness of this information.

Except as expressly stated by Pawzation and to the extent permitted by law, the Services and all products are provided "as is" and "as available" without any representation, warranties or conditions of any kind, either express or implied, including implied warranties of merchantability, fitness for a particular purpose, durability, title and non-infringement.

Nothing in these Terms excludes, restricts or modifies any rights you may have under the Australian Consumer Law (ACL), including consumer guarantees that cannot be excluded by law.

SECTION 16 - LIMITATION OF LIABILITY

To the fullest extent permitted by Australian law, Pawzation, our partners, directors, officers, employees, affiliates, agents, contractors, service providers or licensors shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special or consequential damages of any kind, including lost profits, lost revenue, loss of data or replacement costs, arising from your use of the Services or any products procured through the Services.

Where liability cannot be excluded under the Australian Consumer Law, our liability is limited to the extent permitted by law, including (at our option) replacing or repairing goods, or resupplying services.

SECTION 17 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Pawzation, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors and service providers from any losses, damages, liabilities or claims, including reasonable legal fees, arising out of: (1) your breach of these Terms; (2) your violation of any law or the rights of a third party; or (3) your access to and use of the Services.

SECTION 18 - SEVERABILITY

If any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms. Such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 19 - WAIVER; ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

These Terms of Service, together with any policies or operating rules posted by us, constitute the entire agreement between you and us and govern your use of the Services, superseding any prior agreements, communications and proposals between you and us.

SECTION 20 - ASSIGNMENT

You may not delegate, transfer or assign this Agreement or any of your rights or obligations without our prior written consent, and any such attempt will be null and void. We may transfer, assign or delegate these Terms and our rights and obligations without consent or notice to you.

SECTION 21 - GOVERNING LAW

These Terms of Service shall be governed by and construed in accordance with the laws of New South Wales, Australia, and the Australian Consumer Law as set out in the Competition and Consumer Act 2010 (Cth). You and Pawzation consent to the exclusive jurisdiction of the courts of New South Wales, Australia for the resolution of any disputes.

Customers in New Zealand are subject to New Zealand consumer protection laws, including the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, which apply in addition to these Terms.

SECTION 22 - HEADINGS

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 23 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page. We reserve the right, in our sole discretion, to update, change or replace any part of these Terms of Service by posting updates to our website. We will notify you of any material changes in accordance with applicable law. Your continued use of the Services following any changes constitutes acceptance of those changes.

SECTION 24 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at:

Pawzation Australia Email: info@pawzation.com Address: Unit 4/55 Australia Street, Saint Marys NSW 2760, Australia Phone: +61 403 083 231 ABN: 57 920 025 718