Privacy policy

PRIVACY POLICY — PAWZATION AUSTRALIA Last updated: March 2026

1. INTRODUCTION

Pawzation Australia ("we", "us", "our") is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

For customers located in New Zealand, we also comply with the *New Zealand Privacy Act 2020 and the New Zealand Information Privacy Principles (IPPs).

This Privacy Policy explains how we collect, use, disclose and store your personal information when you visit or make a purchase from pawzation.com (the "Site"). Please read this policy carefully.

By using our Site, you agree to the collection and use of information in accordance with this policy.

Business Details: Pawzation Australia ABN: 57 920 025 718 Email: info@pawzation.com Address: Unit 4/55 Australia Street, Saint Marys NSW 2760, Australia Phone: +61 403 083 231

2. INFORMATION WE COLLECT

We collect personal information necessary to provide our products and services to you. This includes:

Information you provide directly:

  • Name, email address, phone number
  • Billing and shipping address
  • Payment information (processed securely — we do not store full card details)
  • Account login credentials
  • Communications you send us (e.g. emails, enquiries, reviews)

Information collected automatically:

  • IP address and browser type
  • Pages visited, time spent on pages, referring URLs
  • Device type and operating system
  • Cookies and similar tracking technologies

Information from third parties:

  • Payment processors (e.g. Shopify Payments, PayPal)
  • Marketing platforms (e.g. Google, Meta/Facebook, TikTok)
  • Shipping carriers

3. HOW WE USE YOUR INFORMATION

We use your personal information to:

  • Process and fulfil your orders
  • Send order confirmations, shipping updates and receipts
  • Respond to your enquiries and provide customer support
  • Send marketing communications (where you have opted in)
  • Improve our website, products and services
  • Detect and prevent fraud or unauthorised activity
  • Comply with our legal obligations
  • Personalise your shopping experience

We will only use your personal information for the purposes for which it was collected, or for directly related purposes you would reasonably expect.

4. MARKETING COMMUNICATIONS

With your consent, we may send you promotional emails, newsletters or special offers. You can opt out at any time by:

  • Clicking the "Unsubscribe" link in any marketing email, or
  • Contacting us directly at info@pawzation.com

Please note that even if you opt out of marketing communications, we will still send you transactional emails related to your orders.

5. SHARING YOUR INFORMATION

We do not sell your personal information. We may share your information with trusted third parties only where necessary to operate our business, including:

  • Shopify Inc. — our e-commerce platform provider (see Shopify's Privacy Policy)
  • Payment processors — to securely process your transactions
  • Shipping carriers — to deliver your orders (e.g. Australia Post, courier services)
  • Marketing platforms — Google, Meta (Facebook & Instagram), TikTok, Pinterest (only where you have consented to marketing)
  • Analytics providers — to help us understand how our Site is used
  • Legal authorities — where required by law or to protect our rights

All third parties are required to handle your information securely and in accordance with applicable privacy laws.

6. INTERNATIONAL DATA TRANSFERS

As we use Shopify and other third-party services, your personal information may be transferred to and stored in countries outside Australia, including the United States and other jurisdictions. We take reasonable steps to ensure that overseas recipients handle your information in accordance with the Australian Privacy Principles.

7. COOKIES & TRACKING TECHNOLOGIES

Our Site uses cookies and similar technologies to enhance your browsing experience, analyse site traffic and deliver personalised advertising.

Types of cookies we use:

  • Essential cookies — required for the Site to function
  • Analytics cookies — help us understand how visitors use our Site (e.g. Google Analytics)
  • Marketing cookies — used to deliver relevant ads (e.g. Google Ads, Meta Pixel, TikTok Pixel)

You can control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our Site.

8. DATA RETENTION

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order and transaction records are typically retained for a minimum of 7 years in accordance with Australian tax and accounting obligations.

When your information is no longer required, we will securely delete or de-identify it.

9. SECURITY

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Our Site is secured with SSL encryption (HTTPS), and payment information is processed through PCI-DSS compliant payment processors.

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. YOUR RIGHTS

Under the Australian Privacy Act 1988, you have the right to:

  • Access the personal information we hold about you
  • Correct any inaccurate or outdated information
  • Request deletion of your personal information (subject to legal obligations)
  • Opt out of direct marketing at any time
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached the Australian Privacy Principles

To exercise any of these rights, please contact us at info@pawzation.com. We will respond to your request within 30 days.

11. CHILDREN'S PRIVACY

Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at info@pawzation.com.

12. THIRD-PARTY LINKS

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

13. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date. Your continued use of our Site following any changes constitutes your acceptance of the updated policy.

14. COMPLAINTS

If you have a complaint about how we have handled your personal information, please contact us first at:

Email: info@pawzation.com Phone: +61 403 083 231

We will investigate your complaint and respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

🌐 www.oaic.gov.au 📞 1300 363 992

15. CONTACT US

For any privacy-related questions or requests, please contact:

Pawzation Australia Email: info@pawzation.com Address: Unit 4/55 Australia Street, Saint Marys NSW 2760, Australia Phone: +61 403 083 231 ABN: 57 920 025 718